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23rd July 2024

HMSC PBX gateway upgrade/maintenance

UIT Telecom is replacing the main gateway chassis, upgrading the main processor, and software on the PBX Gateway located at the OSU HMSC Campus. We will also be working with NOC to move the gateway to new switch hardware. During this time the phones will be out of service until the process is complete.

Date/Time: 7/23/20 6 -10 pm

Impact: Phones will be out of service during this maintenance.

Contact for more information: telecom.help@oregonstate.edu or Telecom help line (541)-737-4357 option 1 (leave a message as this is not manned after hours).

Maintenance upgrade work is complete and the system up.

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31st July 2024

Zoom 云梯更科学的上网工具

Zoom has identified the issue causing participants joining a meeting being split into multiple meetings with the same meeting ID. We will continue to provide updates as we have them.

Zoom has resolved the issue causing a small subset of meetings being split into multiple meetings.

Zoom is continuing to work to resolve the issue causing a small subset of meetings being split into multiple meetings.

28th July 2024

Zoom Issue with Split Meetings

A subset of Zoom customers may experience split meetings. Zoom has identified the problem and is currently investigating.

Zoom has resolved the issue. We will continue to monitor to ensure no further performance issues.

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UIT Telecom is replacing the main gateway chassis, upgrading the main processor, and software on the PBX Gateway located at the OSU HMSC Campus. We will also be working with NOC to move the gateway to new switch hardware. During this time the phones will be out of service until the process is complete.

Date/Time: 7/23/20 6 -10 pm

Impact: Phones will be out of service during this maintenance.

Contact for more information: telecom.help@oregonstate.edu or Telecom help line (541)-737-4357 option 1 (leave a message as this is not manned after hours).

Maintenance upgrade work is complete and the system up.

22nd July 2024

PBX upgrade/maintenance

UIT Telecom is in the process of upgrading the main processor and software on the PBX Gateway located at OSU Cascades Campus. During this time the phones will be out of service until the process is complete.

Date/Time: 12 - 2 pm

Impact: Phones will be down, incoming and outgoing calling will be out of service until this is complete.

Contact for more information: Telecom help line (541)-737-4357 opt 1 or telecom.help@oregonstate.edu

System upgrade and testing complete.

The upgrade is complete. Due to some issues with phone recovery following the upgrade it has pushed back the failover tests that are starting now. Active calls should not be impacted but users may notice phones re-registering during the test. Estimate one hour to complete the tests.

21st July 2024

OSU Portland Center PBX gateway upgrade

UIT Telecom is in the process of upgrading the PBX gateway located at OSU's Portland location

Date/Time: 7/21/20 11 am - 1 pm

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Contact for more information: Telecom help line (541)-737-4357 opt 1 or telecom.help@oregonstate.edu

Upgrade and testing complete.

The technical staff is conducting fail-over tests. Final ETA of 2:15 pm.

The upgrade is complete and technical staff is working on fixing a minor issue with the MWI light feature.

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Telephone and Voicemail 云梯更科学的上网工具

The Avaya CMS will be off-line until we can affect some network changes which should occur late morning on Monday July 13th.

CMS is now up and functional.

We have resolved a portion of the issues we were having but still have to get the admin and web interfaces working. The CMS is communicating wtih the PBX and recording stats now.

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Further maintenance action has not solved the issue. We have a case open with Avaya support.

The CM and the CMS server are communicating and stats are being recorded, but we cannot yet reach the website. Work is continuing.

Work is still in progress. Having to migrate the CMS VM to the new Avaya cluster. The migration is taking some time to complete.

We have solved the networking issue, but still, need to go back to the server to make a configuration change. This requires some outside assist which won't be available until 3 pm today.

CMS users will continue to get call information at their phones. The CMS server is not accessible for reports and statistics. No stats will be added or recorded until the network issue is resolved.

Telephone system upgrade outage

Outage complete. Testing phone system.

The maintenance/update process is complete and the new system is operational

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Main outage is complete. We are working through IP phones re-registering with the new servers. We will be completing some additional steps that are not expected to cause any further outages.

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8th July 2024

Box Box outage

Box is experiencing an outage. The vendor has confirmed the issue and is investigating.

The vendor confirmed the issue was resolved on 7/8/2024 at 6:18pm.

The vendor is reporting that recovery is underway, but some customers may still see slowness. See status.box.com for latest updates.

The Box issue resolved at about 4:23PM but the vendor has not posted an update yet. See status.box.com for latest updates.

7th July 2024

Canvas Canvas Login Issues

We are aware that some users are experiencing issues while logging into Canvas. We are investigating the issue and will post updates and additional details here when we know more. If you have questions or concerns regarding this outage, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

Canvas reports that the issue is now fully resolved for users.

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10th June 2024

科学上外网 app Kaltura Outage

The Kaltura video platform, accessed through Canvas and MediaSpace, is currently unavailable. The vendor is aware of the situation and is working to resolve it.

We believe this is issue is now resolved and will continue to monitor it for the time being.

30th May 2024

MyOSU MyOSU Outage

MyOSU is not accessible at this time. We are investigating the issue.

MyOSU is now operating normally. If you have any questions or concerns regarding this incident, please contact the Service Desk at http://is.oregonstate.edu/help.

Authentication Systems Duo Self-service Outage

Self-service tools for Duo are currently unavailable. We are investigating the issue and will report here once we know more.

Duo self-service is now operating normally.

23rd May 2024

Administrative Systems/Databases Scheduled Database Maintenance May 23 2024 12:01am-5:00pm

Database maintenance is complete, and affected systems should be operating normally as of 11:15am.

The following systems would have been unavailable or had limited functionality during maintenance: AppWorx, AWA, Banner Self-Service (Online Services), Banner, Clean Address, Nolij, My Degrees, eSET, EvalS, FormFusion, MyOSU, Banner Workflow, OnBase, Benny Buy, Benny Hire, OSCAR

17th May 2024

Banner outage

We are investigating an issue with Banner, MyOSU, and Online Services that began at approximately 7:00 this morning. The tools are currently unavailable. Watch this space for updates!

This issue is resolved as of 8:45. Thanks for your patience!

13th May 2024

Zoom Issues Joining Meetings

Zoom received reports that meetings participants may have experienced intermittent issues joining meetings. Zoom has identified the issue and is working to confirm resolution of the issue. We will continue to monitor to ensure no further operational impact.

The issue has been resolved as of May 13, 09:52 PDT.

Zoom has identified the root cause and resolved the issue. We will continue to monitor to ensure no further operational impact.

12th May 2024

Email Email Delays

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21st April 2024

科学上外网 app Hyland OnBase Outage

Hyland OnBase is currently not available to Oregon State users. This issue was caused by a data center outage earlier in the day. We are working with the vendor to resolve the issue and will post an update here once we know more.

As of 1:05pm, Hyland OnBase is now operating normally. This access issue was caused by a vendor datacenter outage earlier this morning.

18th April 2024

Administrative Systems/Databases Scheduled Database Maintenance April 18, 2024

10:00am. Database maintenance is complete and affected systems have been returned to service.

7th April 2024

Kaltura Kaltura Degraded Performance

The Kaltura video platform service is experiencing degraded performance. Users may be receiving notifications from the platform indicating that their media is ready before their media listing is updated.

Delay affecting the availability of new entries in Kaltura has been addressed by the vendor. If users are observing any ongoing behavior related to the availability of new entries in Kaltura, this should be reported to the Service Desk immediately.